Frequently Asked Questions
We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact form
What does the error message “Unable to buy item (response 7:Item Already Owned)” mean?
Please try restarting the device. This will clear the Google cache and (hopefully) fix the error.
I have a problem. Could you help me?
Please e-mail us at and we will do our best to assist you.
Forward Chess gives the alert: "Maximum devices reached". What should I do?
On the Forward Cloud Menu, there's a checkbox for enabling and disabling devices. Use it to remove devices from your registered account. In the desktop version, you can use the little computer icon to the top left of the screen. Hovering over the icon will indicate its functionality.
I get the following error message: "Device is not activated".

On the Forward Cloud Menu, make sure the option "Device is enabled" is turned on. In the desktop version, make sure you click the little computer icon (last icon in the top-left row of icons) to enable/disable your device. If the problem persists, write to us at

I forgot my password.
Tap the cloud icon to open the account options screen. Enter a new password in the 'password' and 'repeat password' fields. Tap Save. If the problem persists, write to us at