Frequently Asked Questions
We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact form
I have a problem.

As the first step, please make sure to use the latest app version.

Latest version of mobile apps (iOS/Android) can be checked on app's page in mobile app store (App Store/Google Play Market).

Latest version of Windows app: 1.2.3_07

Latest version of MacOS app: 1.2.3_07

Problem is still there. Could you help me?

Please e-mail us at

and we will do our best to assist you.

What does the error message “Unable to buy item (response 7:Item Already Owned)” mean?

Please try restarting the device. This will clear the Google cache and (hopefully) fix the error.

Forward Chess gives the alert: "Maximum devices reached". What should I do?

In case of Android/iOS apps, logging out will deactivate every specific device. Windows/MacOS devices will require deactivating manually using "laptop" button in the top left-hand corner. If you don't have access to some of the devices you would like to deactivate, please use phone validation in order to activate additional devices over the limit or contact us to remove those devices from your account.

I forgot my password.

Tap "account" icon to open the account options screen. Enter a new password in the 'password' and 'repeat password' fields. Tap Save. If the problem persists, write to us at